1. Introduction
NSI Solutions Sdn Bhd ("NSI", "we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, communicate with us, or engage with our business activities.
By accessing or using our website and services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.
2. Company Information
NSI Solutions Sdn Bhd
Website: www.nsisb.com
Email: admin@nsisb.com
Business Nature: Digital Transformation, Software Development, Enterprise Solutions, Artificial Intelligence Solutions, Business Automation, E-Commerce, Fintech Integration, Training & Digital Ecosystem Development.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
A. Identity Information
- Full Name
- NRIC/Passport Number (where required)
- Date of Birth
- Gender
- Nationality
B. Contact Information
- Email Address
- Mobile Number
- Office Number
- Residential or Business Address
C. Business Information
- Company Name
- Business Registration Number
- Position or Job Title
- Industry Information
D. Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Cookies and Usage Data
- Website Analytics Information
E. Financial Information
- Bank Account Details
- Payment Information
- Billing Information
- Transaction Records
F. Communication Information
- Contact Form Submissions
- Customer Support Requests
- Feedback and Surveys
- Event Registration Information
G. Recruitment Information
- Resume/CV
- Educational Background
- Employment History
- Professional Certifications
4. How We Collect Personal Data
We may collect personal data through:
- Website contact forms
- Online registration forms
- Email communications
- Phone calls and WhatsApp communications
- Business meetings and events
- Training and workshop registrations
- Customer onboarding processes
- Partner and vendor registration
- Cookies and website analytics tools
- Social media interactions
- Mobile applications and digital platforms operated by NSI
5. Purpose of Data Collection
We collect and process personal data for the following purposes:
Business Operations
- Responding to enquiries
- Providing quotations and proposals
- Managing customer relationships
- Delivering products and services
- Managing contracts and agreements
Customer Support
- Technical support
- Service maintenance
- Product updates
- Customer care activities
Marketing and Communications
- Sending newsletters
- Sharing business updates
- Event invitations
- Product announcements
- Promotional campaigns
Training and Education
- Workshop registration
- Certification management
- Learning management activities
- Training administration
Financial Administration
- Billing and invoicing
- Payment processing
- Commission payments
- Financial reporting
Legal and Compliance
- Regulatory compliance
- Fraud prevention
- Security monitoring
- Legal dispute management
Recruitment
- Candidate evaluation
- Employment processing
- Talent management
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve website performance
- Enhance user experience
- Analyse website traffic
- Remember user preferences
- Support marketing activities
Users may disable cookies through their browser settings. However, certain website functions may not operate properly.
7. Disclosure of Personal Data
We may disclose personal data to:
Internal Parties
- NSI directors
- Employees
- Authorized consultants
External Service Providers
- Cloud hosting providers
- Payment gateway providers
- IT service providers
- Marketing service providers
- Professional advisors
Business Partners
- Strategic partners
- Technology partners
- Government agencies
- Educational institutions
Legal Requirements
- Regulatory authorities
- Law enforcement agencies
- Courts and legal bodies
We do not sell personal data to third parties.
8. International Data Transfer
Where necessary, your personal data may be stored, processed, or transferred to servers and service providers located outside Malaysia.
We will take reasonable steps to ensure that such transfers comply with applicable data protection laws and maintain appropriate security standards.
9. Data Security
NSI implements reasonable administrative, technical, and physical safeguards to protect personal data against:
- Unauthorized access
- Accidental loss
- Data misuse
- Alteration or destruction
- Cybersecurity threats
Despite our efforts, no transmission over the Internet can be guaranteed to be 100% secure.
10. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil business purposes
- Meet contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When no longer required, personal data will be securely deleted, anonymized, or destroyed.
11. Your Rights
Subject to applicable laws, you may request to:
- Access your personal data
- Correct inaccurate information
- Update your records
- Withdraw consent
- Restrict processing
- Request deletion of personal data
Requests may be submitted to: admin@nsisb.com
NSI may require identity verification before processing any request.
12. Third-Party Links
Our website may contain links to third-party websites.
NSI is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of those websites separately.
13. Children's Privacy
Our website and services are not intended for children under the age of 18 without parental or guardian consent.
If we become aware that personal data has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.
14. Marketing Communications
Users may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Updating communication preferences where available
Transactional and service-related communications may still be sent where necessary.
15. Changes to This Privacy Policy
NSI reserves the right to amend this Privacy Policy from time to time.
Any updates will be published on our website. Continued use of our website and services after such updates constitutes acceptance of the revised Privacy Policy.
16. Contact Us
For any privacy-related enquiries, requests, or complaints, please contact:
NSI Solutions Sdn Bhd
Website: www.nsisb.com
Email: admin@nsisb.com
Phone: +6016-206 7272
We will endeavour to respond within a reasonable timeframe and in accordance with applicable laws.